Shipping Policy
Shipping Policy – [WHOLO]
Order Processing: Orders are processed within [1] business day from the payment confirmation, excluding official holidays.
Shipping Options: We offer shipping through [Company Courier] within the [Alexandria area], with express shipping available upon request.
Delivery Time: Delivery typically takes between [3] to [5] business days, depending on the customer's location and the chosen shipping method.
Shipping Fees: Shipping fees are calculated based on the weight, size of the order, and delivery location, with free shipping available for orders exceeding [1500 EGP].
Shipment Tracking: A tracking number will be sent to the customer once the order is shipped, enabling them to monitor the shipment status.
Delays or Loss: In case of a delay, the customer can contact us via [Instagram], and we will work to resolve the issue as quickly as possible.
Receipt of Goods: The customer is responsible for providing a correct delivery address and should inspect the order upon receipt, reporting any issues within [2] days of delivery.
Modifications and Updates: We reserve the right to modify the shipping policy based on market conditions and company requirements.
Refund Policy
Return & Exchange Policy – [Wholo]
Return and Exchange Conditions:
Customers can request an exchange or return within 24 hours of receiving the product.
The product must be unused and in its original condition, including all accessories and original packaging.
Products that have been opened or used cannot be returned, except in cases of a verified manufacturing defect.
Return and Exchange Procedure:
The customer must contact us via [Instagram] within 24 hours of receiving the order to request an exchange or return.
Once the request is approved, the product must be sent back to the company’s address within [1] day.
Shipping Costs:
The customer will bear the full cost of shipping (both ways) for exchange or return requests, unless the return is due to a company error or a product with a manufacturing defect.
Order Processing:
Upon receiving and inspecting the product, the exchange will be processed or the refund will be issued within [3] business days, based on the original payment method.
If the product does not meet the return conditions, it will be returned to the customer at their own expense.
Exclusions:
Certain products are non-returnable for health reasons or due to the company’s policy, such as opened or perishable items.
Cancellation / Return / Exchange Policy
Cancellation, Return & Exchange Policy – [Wholo]
Cancellation Policy:
Orders can be canceled before they are shipped from our warehouse by contacting us via [Instagram].
Once the order has been shipped, cancellation is not possible. However, the customer can request a return according to the return policy outlined below.
Return Policy:
Customers have the right to request a return within 24 hours of receiving the product.
The product must be unused and in its original condition, with all accessories and undamaged packaging.
Opened or used products will not be accepted for return, unless there is a verified manufacturing defect.
The customer is responsible for covering all shipping costs (both ways) in the event of a return, unless the issue is caused by the company.
After receiving and inspecting the product, the refund will be processed and issued within [3] business days, based on the original payment method.
Exchange Policy:
Customers can request an exchange within 24 hours of receiving the product, provided it is unused and in its original condition.
The exchange will be made for a product of the same value, or the customer can pay the difference if a higher-priced product is chosen.
The customer is responsible for shipping costs (both ways) in the event of an exchange, unless the exchange is due to a manufacturing defect or an error in the order from the company.
Exclusions:
Some products cannot be returned or exchanged for health or company policy reasons, such as opened or perishable items.
The company is not responsible for any damages caused by improper use of the product after it has been received.
For any inquiries, please contact us via [Contact Information]