Shipping Policy
Estimated Delivery Times:
- Egypt: 2-8 business days to all cities
Additional Countries:
We currently ship to Saudi Arabia, United Arab Emirates, and Libya. However, shipping costs for these destinations will be calculated at checkout.
Contacting Us:
For any questions about shipping, including costs for destinations outside of Egypt, please reach out to us through:
- Store Inquiries: Send us a message through our Store Inquiries section.
- Contact Information: We'll be happy to assist you in finding the information you need.
Additional Information:
- We strive to process and ship orders as quickly as possible.
- Tracking information will be provided once your order ships.
- You can expect to receive your tracking information via email.
- For detailed information on our return and exchange policy, please visit our Returns & Refunds page.
Thank you for choosing Popl!
Refund Policy
Thank you for your purchase from Popl! We want you to be completely satisfied with your Popl product. In the event you need to return your Popl, please review the following guidelines:
Returns:
We offer a 14-day return window for all Popl products, starting from the date of delivery.
Eligible Returns:
- To be eligible for a refund, your Popl must be returned in its original, unused, and unactivated condition.
- This means the product packaging must be unopened and the Popl itself cannot have been linked to any online profile or activated for use.
Non-Refundable Items:
- Products that are used, activated, or damaged will not be eligible for a refund.
- Refunds will not be issued for any charges associated with shipping and handling.
Warranty:
Popl products come with a 12-month warranty against manufacturing defects and malfunctions. This warranty does not cover damage caused by user misuse, neglect, or accidents.
How to Return:
To initiate a return, please contact our customer support team through the following options:
- Store Inquiries: Send us a message through our Store Inquiries section.
- Contact Information: Provide your contact details and briefly explain the reason for your return.
Our customer support team will guide you through the return process and provide you with a return shipping label.
Once we receive your returned Popl, we will inspect it and notify you of the approval or rejection of your refund within 5 business days. If your refund is approved, the amount will be credited back to any online payment method.
Please note: It may take several days for the refund to reflect on your account, depending on your bank's processing times.
We appreciate your understanding and encourage you to contact us if you have any questions.
Thank you for choosing Popl!
Cancellation / Return / Exchange Policy
Thank you for choosing Popl! We understand that circumstances may change, and you might need to adjust your order. Please review our policies below for cancellations, exchanges, and refunds.
Cancellation:
- You are entitled to cancel your order within 24 hours of placing it.
- Cancellations after 24 hours may be subject to shipping fees if the order has already been processed.
- To cancel your order, please contact our customer support team through the following options:
- Store Inquiries: Send us a message through our Store Inquiries section.
- Contact Information: Provide your contact details and order number.
Exchange:
- We allow exchanges for a different Popl product within 14 days of delivery.
- The exchanged product must be new and unused in its original packaging.
- Customer will be responsible for the shipping costs associated with returning the original product and receiving the exchanged product.
- To initiate an exchange, please contact our customer support team as outlined above and mention the desired product for exchange.
Refund:
- We offer full refunds within 14 days of delivery for unused and unactivated Popl products.
- Products that are used, activated, or damaged will not be eligible for a refund.
- Shipping and handling charges are non-refundable.
- Refunds will be processed to the original payment method used for the purchase.
- To initiate a return and request a refund, please contact our customer support team as outlined above and mention the reason for the return.
Warranty:
Popl products come with a 12-month warranty against manufacturing defects and malfunctions. This warranty does not cover damage caused by user misuse, neglect, or accidents.
Please note: We reserve the right to deny any cancellation, exchange, or refund request that does not comply with our policy or is deemed fraudulent.
We appreciate your understanding and encourage you to contact us if you have any questions.
Thank you for choosing Popl!