Al-Andalous
Shipping Policy
- Shipping Time: We process orders within 1-3 business days after receiving your request.
- Shipping Methods: We offer various shipping options to ensure your orders arrive on time.
- Shipping Costs: Shipping fees may apply based on location and order weight. These fees will be determined at checkout.
Refund Policy
- Return Policy: You can request a refund within 14 days from the date of purchase.
- Product Condition: The product must be in the same condition as received, including its original packaging (box).
- Refund Process: After receiving and inspecting the returned product, we will process the refund request within 7 business days. The amount will be refunded to the original payment method used.
Cancellation / Return / Exchange Policy
- Return Policy: You can return the product within 14 days from the date of purchase.
- Procedure: To initiate the return process, please contact us at the following numbers: 01277742313 - 01014270088. We will provide you with the necessary instructions for the return and issue a reference number.
- Exchanges: If you wish to exchange a product for another, please contact us for assistance.
- Technical Support: If you encounter any issues with the product or have any inquiries, do not hesitate to reach out to our support team.