Thank you for choosing VEIERA! We are committed to providing exceptional customer service and understand that unforeseen circumstances may necessitate returning or exchanging your purchase. This policy outlines the guidelines for returns, refunds, and warranty coverage at VEIERA.

Eligibility for Returns:

• Most items purchased on VEIERA can be returned within 14 days of delivery. Some product categories may have different return windows, which will be shown on the product page.

• Returned items must be unused, unopened, and in their original packaging with all tags and accessories included.

• Digital items and services usually cannot be returned.

Return Process:

1. Initiate Your Return:

   • Contact the Seller directly through the product page inquiries section or their provided store contact information (phone number, email, etc.). If the Seller does not respond within 48 hours, proceed to step 2.

   • If the Seller is unresponsive or the item was fulfilled by VEIERA: Contact our customer support team through the following options:

     • Email: Send an email to [email protected] with your order details and reason for return.

2. Receive Return Instructions: Once we get your return request, we will give you detailed instructions for returning your item(s).

3. Return Your Item(s): Securely pack your item(s) in the original packaging and ship them using the return shipping instructions provided.

Refunds:

• Once we receive and inspect your returned item(s), we will refund your original payment method within 14 business days.

• Shipping and handling fees are non-refundable unless the return is due to our error (e.g., incorrect item shipped).

No-Risk Returns:

• Without Reasons: If you are not satisfied with your purchase, you can return it within 14 days without giving any reasons.

• Product Issues or Defects: If the product has any issues or defects, you can return it at no cost. The vendor will cover all costs, and you will get a full refund.

Conditions for Return:

• Defective or Faulty Products: If the product has any issues, malfunctions, or defects, the vendor will be responsible for covering all return costs. You will not be charged, and a full refund, including shipping fees, will be processed.

• No Defects or Issues: If the product is returned without any defects, you will be responsible for the shipping fees and a 5% commission fee to cover transaction costs. The refund will be processed minus these charges.

Warranty:

• Some VEIERA products may come with a manufacturer’s warranty. Please check the product description or the included warranty card for specific details and coverage information.

Additional Information:

• VEIERA reserves the right to deny any return or refund request that does not comply with this policy.

• We encourage you to contact our customer support team at [email protected] if you have any questions or need help.

Vendor Responsibility:

• Vendors must:

  • Deliver products as described on the product page.

  • Ship products on time based on the estimated delivery time.

  • Cover return costs for defective or faulty products.

Customer Responsibility:

• Customers must:

  • Return the product in the same condition as received.

  • Pack the product securely to avoid damage during return shipping.

  • Cover shipping fees and a 5% commission charge for returns without issues or defects.

After 14 Days:

• After 14 days from the date of order, all payments will be transferred to the vendor. Customers won’t be able to return, refund, or exchange products after this period.

By placing an order on VEIERA, you acknowledge that you have read and understood this Exchange, Returns, and Refunds Policy.