Veiera Returns, Refunds, and Warranty Policy

Thank you for choosing Veiera! We are committed to providing exceptional customer service and understand that unforeseen circumstances may necessitate returning or exchanging your purchase. This policy outlines the guidelines for returns, refunds, and warranty coverage at Veiera.

Eligibility for Returns:

• Most items purchased on Veiera are eligible for return within 14 days of delivery. Specific product categories may have different return windows, which will be clearly displayed on the product page.
• Returned items must be unused, unopened, and in their original packaging with all tags and accessories included.
• Digital items and services are generally non-returnable.

Return Process:

1. Initiate your return:
   
   • Contact the Seller directly through the product page inquiries section or their provided store contact information (phone number, email, etc.). If the Seller does not respond within 48 hours, proceed to step 2.
   • If the Seller is unresponsive or the item was fulfilled by Veiera: Contact our customer support team through the following options:
     
     • Email: Send an email to Returns@Veiera.com with your order details and reason for return.
2. Receive return instructions: Upon receiving your return request, we will provide you with a pre-paid return shipping label and detailed instructions for returning your item(s).
3. Return your item(s): Securely pack your item(s) in the original packaging and ship them using the provided return label.

Refunds:

• Once we receive and inspect your returned item(s), we will issue a full refund to your original payment method within 14 business days.
• Shipping and handling fees are non-refundable unless the return is due to our error (e.g., incorrect item shipped).

Warranty:

• Some Veiera products may come with a manufacturer’s warranty. Please refer to the product description or the included warranty card for specific details and coverage information.

Additional Information:

• Veiera reserves the right to deny any return or refund request that does not comply with this policy.
• We encourage you to contact our customer support team at [Returns@Veiera.com] if you have any questions or require further assistance.
• By placing an order on Veiera, you acknowledge that you have read and understood this Returns, Refunds, and Warranty Policy.