Veiera Payment & Payout  Policy

Welcome to Veiera, a trusted e-commerce platform designed to deliver a seamless, secure, and transparent shopping experience for both customers and merchants.

This policy outlines how payments are processed, how merchant earnings are transferred, and the terms governing product returns and customer refunds. By using Veiera’s services, you acknowledge and agree to the practices described below.

1. Accepted Payment Methods

• Veiera offers multiple secure and flexible payment options to suit all customers, including:
• Apple Pay
• Visa and MasterCard (Debit & Credit)
• Mobile Wallets such as Vodafone Cash and others
• Bank Installment Plans and approved partners such as Valu and similar providers
• Cash on Delivery (COD)

All payment methods are available to every registered merchant on Veiera, ensuring flexibility and convenience for all users.

2. Merchant Payouts

• Merchant payouts are processed every 14 days, beginning from the date the customer successfully receives the order and the order status is marked as “Completed.”
• Payouts are processed automatically upon order completion, eliminating the need for manual requests. However, Veiera may accommodate manual payout requests from merchants in specific cases where applicable.
• There is no minimum payout threshold — merchant earnings are transferred in full, regardless of the total amount.

3. Commission and Fees

Veiera applies a transparent commission model to all online transactions as follows:

• A 4% commission, in addition to a fixed fee of EGP 4, applies to every order completed through electronic payment methods (including cards, wallets, and Apple Pay).
• No commission or fees are currently applied to Cash on Delivery (COD) orders.

• All commissions and applicable fees are deducted before the payout is transferred to the merchant’s account.

4. Return & Refund Policy

• Veiera is committed to protecting customer rights and maintaining fair business practices for all merchants.
  Customers are entitled to return products under the following conditions:
• Returns may be requested within 14 days of receiving the order.
• The product must be returned in its original condition, including packaging, labels, and any accessories received.
• Customers have the right to inspect the product upon delivery to confirm its condition before accepting it.
• Refunds to Customers
• Approved refunds are processed within 14 days of the return confirmation.
• Refunds are issued directly to the customer’s bank account used during the original payment transaction.
• Merchant Terms During Returns
• If the return occurs due to the customer’s personal preference (and not due to a defect or error), the customer is responsible for return shipping costs.
• Merchants receive compensation for shipping costs when applicable, depending on the transaction type and timing.

5. General Notes

• Veiera operates under a secure escrow-based financial system, meaning all customer payments are held safely until the order is successfully fulfilled — ensuring full protection for both customers and merchants.
• Veiera reserves the right to amend or update this policy at any time to comply with applicable laws and quality standards.
• Continued use of Veiera’s platform and services constitutes acceptance of all terms and conditions outlined in this policy.