Veiera Shipping Policy
At Veiera, our mission is to provide both vendors and customers with a reliable, transparent, and professional shipping experience. This policy outlines the responsibilities, standards, and available options for all vendors on the Veiera platform. By following these guidelines, we can ensure smooth order fulfillment and strengthen customer trust.
1. Official Shipping Partner – Aramex
- We are proud to announce Aramex as the official shipping partner of Veiera. Aramex is fully responsible for delivering all orders — both domestically and internationally.
- By shipping with Aramex, Veiera vendors enjoy exclusive benefits:
- Free Pickup: Couriers collect your orders directly from your home or store within 24 hours.
- Local & International Shipping: Fast and secure delivery to supported destinations worldwide.
- Shipment Insurance: Protect your orders with optional insurance services.
- Easy Tracking: Monitor your shipments in real-time with dedicated tracking numbers.
- QR Code Scanning: Couriers scan each package to eliminate risks of lost orders.
- Premium Support: Aramex provides tailored assistance for Veiera vendors.
- We highly recommend all vendors to use Aramex for their shipments to ensure a smoother and more professional service.
⚠️ Setup Info
Use these credentials to activate ClickToShip
- Account Number:
72674415 - PIN:
214125
Then complete your full vendor details.
Need help? Contact Veiera Vendor Support
2. Alternative Shipping Options
- Vendors are free to work with third-party couriers of their choice. However, please note:
- Veiera is not responsible for delays, damages, or lost shipments when using external providers.
- Vendors choosing outside couriers must handle all customer complaints and claims directly.
3. Vendor Responsibilities
- To maintain customer satisfaction and uphold Veiera’s service standards, vendors are expected to:
- Package all items securely before handover.
- Provide accurate product and shipping details.
- Respect delivery timelines and avoid unnecessary delays.
- Track shipments and update customers regularly.
- Ensure safe and professional handling of all orders.
4. Customer Communication
- Clear and proactive communication is key. Vendors must:
- Provide customers with order tracking information whenever available.
- Inform buyers about estimated delivery times during checkout.
- Communicate any unexpected delays promptly and professionally.
- Encourage customers to confirm receipt of orders (e.g., signature upon delivery).
5. International Shipping
- Since Veiera connects vendors with a global audience, vendors must:
- Clearly state which countries they support for shipping.
- Communicate additional fees (such as customs duties or taxes).
- Ensure compliance with international shipping restrictions and regulations.
6. Returns, Exchanges & Discrepancies
- Vendors should provide a clear returns and exchanges policy in relation to shipping delays, damaged, or missing items.
- Customers must be encouraged to document issues (photos/videos) and report them immediately for faster resolution.
To maintain fairness and customer trust, Veiera follows a 14-day return policy:
- Customers have the right to return products within 14 days of delivery.
- Returned items must be in the same condition as received — unused, undamaged, and in their original packaging.
- If a product’s packaging is sealed, it must remain unopened to qualify for a return.
- Products that show signs of use, damage, or improper handling may not be eligible for a refund or exchange.
- Vendors are required to process returns promptly and communicate with customers in a professional manner.
- This ensures buyers feel confident in their purchases while protecting vendors from misuse of the policy.
7. Final Notes
- At Veiera, we believe transparency and professionalism in shipping are the foundations of customer trust. By working with Aramex, you can offer your buyers a faster, safer, and more reliable delivery service while enjoying exclusive benefits as part of the Veiera family.
- For the best experience, we strongly recommend vendors to choose Aramex as their primary shipping provider. However, you remain free to use other couriers at your own responsibility.