At Veiera, we prioritize fostering a reliable and trustworthy shopping experience for our customers. This commitment necessitates clear and consistent policies that our esteemed vendors must uphold. This page outlines the core principles and expectations for all vendors on the Veiera platform.

We are implementing a new policy requiring all vendors to confirm orders with the buyer before shipping. This simple step helps ensure,

• Reduced returns: Confirming the order details with the buyer minimizes the chances of misunderstandings or discrepancies, leading to fewer returns and a smoother overall experience.
• Increased customer satisfaction: By confirming the order, vendors demonstrate care and attention to detail, fostering positive customer interactions and potentially improving ratings for both the vendor and the Veiera platform.
• Timely deliveries: Coordinating the appropriate date and time of receipt with the buyer upfront can help avoid delivery delays and potential inconveniences.

Here’s how to implement the new order confirmation policy:

• Upon receiving an order: Contact the buyer through their preferred method (email, phone call, or Veiera messaging) to confirm the following:
  
  • Order details: Verify the accuracy of the ordered items, quantities, and any special instructions.
  • Delivery information: Confirm the delivery address, preferred date and time window, and any specific delivery instructions.
• Proceed with shipping only after receiving confirmation from the buyer.

We understand this might require minor adjustments to your current workflow, but we believe this proactive approach will significantly contribute to a positive customer experience for both buyers and vendors.

Shipping Policy

• Responsibility: Each vendor bears full responsibility for the shipping and handling of their products. Clearly outline shipping costs, timelines, and carriers used in your individual product listings.
• Prompt Dispatch: Strive for timely dispatch of orders to maintain customer satisfaction. Timely communication regarding any unexpected delays is essential.

Pricing & Automatic Conversion:

• Listing Prices in USD: We recommend setting your product prices in US Dollars (USD) during initial listing. This helps streamline the process and ensures consistency across the platform.
• Automatic Currency Conversion: Veiera’s intelligent system automatically converts the USD price to the local currency of the customer browsing your products. For example, if a customer from Egypt visits your store, they will see the price displayed in Egyptian Pounds (EGP), while a customer from Saudi Arabia will see it in Saudi Arabian Riyals (SAR).

USD Value for Reference:

To avoid any potential errors or inconsistencies, we maintain a fixed USD value on our platform. This means the USD value does not directly impact your earnings. It’s solely used as a reference point for internal calculations and currency conversions.

Here’s a table outlining the fixed USD equivalent for various currencies:

Fixed USD Value for Reference:

To maintain consistency and avoid potential errors, we utilize a fixed USD value for each supported currency on our platform. This means the USD value does not directly impact your earnings. It serves solely as a reference point for internal calculations and currency conversions.

Benefits:

• Simplified Listing: Setting prices in USD simplifies the listing process, saving you time and effort.
• Consistent Experience: Customers see prices displayed in their familiar local currency, fostering a seamless shopping experience.
• Transparency: We maintain a transparent approach by clearly outlining the fixed USD equivalents for each supported currency.

Returns and Refunds Policy

• Transparency: Adherence to Veiera’s overarching Returns and Refunds Policy is mandatory. Clearly display your return eligibility on each product page. [ at least 14 days ]
• Non-Refundable Items: For items excluded from returns (such as digital products, hazardous materials, personalized goods, and perishable items), this must be explicitly stated within your product descriptions.

Product Quality Assurance

• Accurate Representation: Provide comprehensive and truthful descriptions of your products, including materials, dimensions, features, and any potential flaws. High-quality images are highly encouraged.
• Customer Satisfaction: Promptly address any customer inquiries or concerns regarding the quality of your products.

Veiera 3-Month Review

• Comprehensive Evaluation: All vendors undergo a thorough review after three months of active selling on Veiera. This assessment scrutinizes customer interactions, returns and refunds history, product quality standards, and overall adherence to our policies.
• Verified Seller Status: Upon successful completion of the review, vendors will receive Veiera’s exclusive packaging tools and attain the prestigious ‘Verified Seller’ designation.

Prohibited Conduct

• External Sales: Attempts to solicit or conduct sales with Veiera customers outside the Veiera platform are strictly prohibited.
• Integrity Matters: Uphold a high standard of integrity by refraining from fraudulent or misleading practices.

Communication and Support

• Vendor Support Center: If you have any questions or require assistance, please don’t hesitate to contact our dedicated Vendor Support Center.

Accountability and Community

Veiera is founded on the principles of trust, respect, and transparency. Adherence to these guidelines is crucial for sustained success and continued participation as a valued vendor within our community. Any breaches of these policies may result in account suspension or, in severe cases, permanent termination of your selling privileges.

Note: To ensure compliance, it’s essential to familiarize yourself with Veiera’s detailed Terms of Service agreement.

We thank you for your commitment to upholding these standards and contributing to a vibrant and reputable marketplace!