Return Policy
At MARS, we want you to love every piece you receive.
If something isn’t quite right, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 7 days of receiving your order.
To be eligible for a return or exchange, items must be:
Shipping Fees
Customers are responsible for return and exchange shipping fees unless:
The wrong item was sent
The item has a defect
The item arrived damaged
In these cases, MARS will cover all shipping costs.
As an apology, a small gift will also be included with the replacement order whenever possible.
Sale Items
Sale and discounted items are eligible for returns and exchanges within the same return period.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
You may choose between:
A full refund
An exchange
A replacement item
How to Request a Return or Exchange
You can contact us through:
Instagram DM
WhatsApp
Email
Please include: