Refunds

Approved refunds will be sent through Instapay or bank wallet transfer.

Please allow a few business days for the refund to be processed after approval.

Return Policy

At MARS, we want you to love every piece you receive.
If something isn’t quite right, we’re here to help.

Returns & Exchanges

We accept returns and exchanges within 7 days of receiving your order.

To be eligible for a return or exchange, items must be:

• Unworn and unused

• In original condition

• In original packaging

• Returned with the invoice and order number

Shipping Fees

Customers are responsible for return and exchange shipping fees unless:

• The wrong item was sent

• The item has a defect

• The item arrived damaged

In these cases, MARS will cover all shipping costs.

As an apology, a small gift will also be included with the replacement order whenever possible.

Sale Items

Sale and discounted items are eligible for returns and exchanges within the same return period.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

You may choose between:

• A full refund

• An exchange

• A replacement item

How to Request a Return or Exchange

You can contact us through:

• Instagram DM

• WhatsApp

• Email

Please include:

• Your order number

• A photo of the item (if applicable)

• Reason for return or exchange